CONTACT JERLEN

A little help,
a more comfortable home.

Questions about bedding, choosing the right size, or an existing order? Tell us what you need and we’ll help you find the next step.

A calm bedroom with softly layered bedding

HERE TO HELP

Let’s make
things simple.

Use the form below for product questions, order enquiries or help with an item you’ve received. A few details will help us understand your request.

Before you choose

Tell us the item you’re considering and the size or product detail you’d like to check.

About your order

Include your order number and the email address used at checkout so we can identify your order.

COMPANY INFORMATION

Get in touch.

Company Name
BOYUTA ELECTRONIC COMMERCE LIMITED
Contact address
RM26 2/F NO.118 WAI YIP STREET KWUN TONG KL

SEND AN ENQUIRY

How can we help?

Please describe your question in the message field. For an existing order, include your order number. Please do not include card numbers, passwords or other sensitive payment information.

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A FEW USEFUL DETAILS

Before you
get in touch.

These details can help you find an answer or explain your request more clearly.

How do I check the right bedding size?

Measure your mattress width, length and depth, or the dimensions of your duvet insert. Compare these with the measurements on the product page rather than relying only on size names. If you need help, include the product name and your measurements in your enquiry.

What information should I include about an order?

Include your order number, the email address used at checkout and a brief explanation of your question. For an issue with a particular item, include its name, size and colour.

Can I request a change to my order?

Contact us with your order number and the change you would like to request. Whether a change is possible depends on the order’s processing and dispatch status.

What if an item arrives damaged or incorrect?

Keep the item and its packaging, and contact us with your order number and a description of the issue. Keep clear photos of the item, packaging and any relevant labels available to help us review your enquiry.

How do I ask about a return?

Review the return policy available on our website and contact us with your order number and the item you would like to return. Please obtain the appropriate return instructions before sending an item back.

Where can I find fabric and care information?

Check the individual product description for fabric details and follow the care label supplied with your item. If anything is unclear, include the product name in your message so we can help.

JERLEN / BEDDING & EVERYDAY LIVING A calmer space. A simpler conversation.